When a crisis hits, our crisis management services will help your brand react calmly and with clarity.
Prepare. Respond. Rebuild.
Every organisation should prepare for crises and issues. We’ll help you to create a watertight crisis management plan, simulating a range of possible crises in advance and helping you to respond quickly and effectively when required.
A crisis interrupts everyday operations and has the potential to cause financial losses, destruction of property, personal injury, loss of life, security breaches, and damage to an organisation’s reputation. Reputations built up over generations can be tarnished in an instant, and a cool head and clear communication plan are essential to ensure your business can move forward successfully. By using an intelligence-led approach that incorporates digital monitoring, we are trusted advisors before, during and after a crisis.
The best time to prepare for a crisis is before the crisis has happened. That’s why we’ll help you to create an incident response and crisis management plan in advance. We’ll help you identify your crisis response team, develop holding statements, implement crisis policies and carry out training exercises to be ready for anything.
We’ve worked with a number of clients during times of crisis. We are trusted partners who remain calm and focused throughout. Most importantly, we’ll ensure your crisis plan is carried out effectively, without speculation or mistruths. In today’s digital age, we’ll help you to listen and respond during a crisis maintaining a consistent message throughout.
Once the most intense part of the crisis has passed, it’s time to start rebuilding. During this final stage, our crisis team typically address the evolution of the crisis with you helping to mitigate the lasting effects. It’s important to maintain communication even after the crisis has passed, and to carry out effective debriefs to make any improvements next times.
We love to talk. If you’d like to learn more about our approach to PR and digital marketing, drop us an email or give us a call.